Sirius XM Radio Inc. Senior Manager, Change and Release Management in Irving, Texas

Requisition ID

18-1061

Job Title

Senior Manager, Change and Release Management

Location

Texas

Schedule

Full-time

Type of Position

Regular

Job Description

Location: Irving, TX

Position Summary:

The Senior Manager of Change & Release Management is responsible for a team of change and release coordinators that oversee the quality of IT changes being made to the production systems impacting end user telematics services. The purpose of the role is to mitigate risk to the production systems while ensuring the change is in the best state to be successful. To accomplish this, the Senior Manager will ensure the coordinators are efficient and effective, will ensure controls are in place to mitigate risk, will use metrics to identify areas for improvement, will partner with the relevant technical teams to drive continual improvement of change quality, and will ensure the change process evolves to meet the needs of the organization.

Duties and Responsibilities:

  • Drive continual improvement across the execution of the change and release process.

  • Point of contact for production support and production management teams relative to changes for the global telematics platform.

  • Review high and medium risk changes to verify that all stakeholders are fully engaged and a risk assessment has been fully communicated (Including external parties), that all action plans for implementation testing and validation are adequately developed, resourced and fit for purpose.

  • Facilitate Change Advisory Board (CAB) meetings and create associated reports where required, ensure representation at those CAB meetings and appropriate process adherence post meeting.

  • Initiate and manage the post implementation review procedure when a change has been identified as the root cause of a major incident (Sev 1&2), assist with the review of problems related to change.

  • Monitor, review and assess any process improvements, stability initiatives, remediation of single points of failure that are a result of major incident that is caused by change.

  • Manage workflow and work assignments within the team.

  • Drive productivity by recommending improvements, solutions and quality monitoring methodologies to identify opportunities for targeted improvement.

  • Be accountable for change management KPI's and implement service improvement plans for areas of concern.

  • Implement process improvements and enhancements within the team.

  • Partner with technical teams to perform evaluations to identify potential gaps and corrective actions during the deployment of new products, project implementation and any process enhancements; provide ongoing training on best practices for change risk mitigation.

  • Strengthen operational processes through the application of continual service improvement within the change management lifecycle.

  • Continually improve change governance to align with agile workflows and continuous integration and continuous delivery models with new SDLC methodologies as they emerge, while mitigating risk

  • Update policies and create models from lessons learned, liaising with the incident and problem management teams and service delivery teams to review and recommend process improvements.

Supervisory Responsibilities:

  • Manage a team of change and release coordinators

  • Set goals and objectives for the team and hold performance reviews with each team member with areas for improvement.

  • Implement process improvements and enhancements within the team.

Minimum Qualifications:

  • Bachelor's degree or equivalent, relevant experience.

  • 5 years of relevant work experience, performing in a Change and Release Management role.

  • ITIL Foundation v3 required.

Requirements and General Skills:

  • Good public speaking and presentation skills.

  • Interpersonal skills and ability to interact and work with staff at all levels.

  • Excellent written and verbal communication skills.

  • Ability to work independently and in a team environment.

  • Ability to pay attention to details and be organized.

  • Ability to project professionalism over the phone and in person.

  • Commitment to "internal client" and customer service principles.

  • Willingness to take initiative and to follow through on projects.

  • Spelling, grammar, proofreading and editing skills.

  • Creative writing ability.

  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.

  • Must have legal right to work in the U.S.

Technical Skills:

  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).

  • Knowledge of Service Management systems processes and workflows.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Company EEO Statement

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.