Sirius XM Radio Inc. Director, B/OSS Development and Management - Automatic Labs in San Francisco, California
Director, B/OSS Development and Management - Automatic Labs
Type of Position
Location: San Francisco, CA
Position Summary :
The Director, B/OSS Development & Management will be responsible for key aspects of the Software Development Lifecycle as it relates to subscription billing and support systems. This includes leading the business management and implementation of key IT projects that facilitate the Automatic subscription-based business model.
Duties and Responsibilities :
Contribute to the overall operational strategy for transforming a one-time fee business to a recurring revenue business.
Design and implement key components of the Subscriber Lifecycle Management systems including CRM, billing, marketing, provisioning, payments, etc. in collaboration with SiriusXM IT.
Communicate daily/weekly/monthly reporting and analysis and other relevant information to management, key stakeholders and team members as applicable.
Work effectively with both insourced and outsourced stakeholders and development teams.
Ensure compliance with partner contracts and internal policies and procedures.
Maximize synergies to reduce costs and time to market.
Perform other duties as assigned.
Supervisory Responsibilities :
Minimum Qualifications :
Bachelor's degree or equivalent, relevant experience.
10+ years of combined business, operations and management.
At least 7+ years of experience in subscriber management and CRM.
Strong leadership experience with the ability to lead cross-functional teams.
Requirements and General Skills :
Good public speaking and presentation skills.
Strong analytical, reporting and problem solving skills.
Interpersonal skills and ability to interact and work with staff at all levels.
Excellent written and verbal communication skills.
Ability to work independently and in a team environment.
Ability to pay attention to details and be organized.
Ability to project professionalism over the phone and in person.
Commitment to "internal client" and customer service principles.
Ability to handle multiple tasks in a fast-paced environment.
Willingness to take initiative and to follow through on projects.
Strong organizational skills and attention to details.
Travel required as needed.
Must have legal right to work in the U.S.
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
Development and operations experience with SaaS and on-prem enterprise software such as SalesForce, Zuora, Teradata, Jira, Confluence, etc.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Company EEO Statement
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.