Sirius XM Radio Inc. Billing Representative, Billing Operations in Washington, District Of Columbia
Billing Representative, Billing Operations
District Of Columbia
Type of Position
Location: Washington, D.C.
This individual will ensure enterprise (radio, CV, DTC, partner) accuracy and completeness of daily billing operations processes: business to business invoicing, check processing, return mail, and tax exempt items. Interface directly with check processing vendor's online tool, to correct customer data in order for payments to post in the billing system. Research unapplied payments utilizing both internal and external tools, in order to locate customer accounts and post payments in a timely manner. In addition, the employee must review and process return mail. Checks will be received, sorted and either returned with an updated address or voided and posted to the customer's account.
Duties and Responsibilities:
Review customer refund data and make corrections as necessary.
Mail unapplied letters to customers.
Mail rejected checks received through the lockbox to customers.
Perform basic and complex research/analysis of invoicing, refunds and payment issues which involves working with listener care, as well as third party vendors.
Update customer accounts as required and notate based on research.
Serve as the point of contact for the management and processing of returned refund checks, ensuring that all checks are processed timely and without error.
Sort and track refund checks as either checks to be mailed or checks to be voided.
Sort and process tax exempt letters.
Process and research customer inquiries related to check payments.
Safeguard customer confidential information at the worksite at all times.
- There are no supervisory responsibilities associated with this job.
Bachelor's degree or equivalent, relevant experience.
0-3 years of billing operations, revenue operations, treasury or banking experience.
Requirements and General Skills:
Excellent written and oral communication skills.
Ability to work independently and in a team environment.
Ability to pay attention to details and be organized.
Ability to multi-task.
Willingness to take initiative and to follow through on projects.
Must have legal right to work in the U.S.
Knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
Experience using Billing software preferred (Oracle).
Experience using Payment Processing software; such as, JPM Chase LORI/Exception Manager preferred.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Company EEO Statement
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.