Sirius XM Radio Inc. Senior Analyst, ITSM & IT Asset Management in Washington, District Of Columbia

Requisition ID


Job Title

Senior Analyst, ITSM & IT Asset Management


District Of Columbia



Type of Position


Job Description

Location: Washington, D.C.

Position Type: Regular -- Full-Time

Position Summary:

SiriusXM is seeking a Senior ITSM Analyst for leading and driving all activities of the IT Asset Management function pertaining to the management, acquisition and/or disposal of hardware and software assets owned and operated. This position will be responsible for developing a plan and building procedures within an ITIL framework for the execution of IT Asset Management, to include hardware and software inventory, support and maintenance agreements and the execution of acquisition, installation, maintenance, monitoring, retirement and disposal of assets.

Duties and Responsibilities:

  • Develop and present processes and procedures for Inventory and Cost management of IT assets.

  • Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to IT asset life cycles and related processes.

  • Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to IT asset life cycles and related processes.

  • Develop requirements for the ITSM team to build the necessary processes within Service Now to support the IT Asset Management program.

  • Coordinate with software asset management and hardware asset management processes to ensure they are conducted in line with organizational standards and guidelines.

  • Ensure data completeness and quality issues are quickly identified and escalated to the responsible data process owners.

Supervisory Responsibilities:

  • There are no supervisory responsibilities associated with this job.

Minimum Qualifications:

  • Bachelor's degree in computer science, information management, or related field, and/or equivalent combination of education and experience preferred.

  • 5+ years of professional IT experience.

  • 3+ years hands-on experience with IT Service Management methodology.

Requirements and General Skills:

  • Good public speaking and presentation skills.

  • Interpersonal skills and ability to interact and work with staff at all levels.

  • Excellent written and verbal communication skills.

  • Ability to work independently and in a team environment.

  • Ability to pay attention to details and be organized.

  • Ability to project professionalism over the phone and in person.

  • Commitment to "internal client" and customer service principles.

  • Willingness to take initiative and to follow through on projects.

  • Spelling, grammar, proofreading and editing skills.

  • Creative writing ability.

  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.

  • Must have legal right to work in the U.S.

Technical Skills:

  • Demonstrated experience in the building and maintaining an IT Asset Management program.

  • ITIL Certification desired.

  • Experience with the ServiceNow product suite preferred.

  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).

Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Company EEO Statement

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.