Sirius XM Radio Inc. Senior Operator, National Repeater Control Center (NRCC) in Washington, District Of Columbia
Senior Operator, National Repeater Control Center (NRCC)
District Of Columbia
Type of Position
Location: Washington, D.C.
Senior Operator of the National Repeater Control Center (NRCC) for SiriusXM. Manage the repeater network and interface on issues with maintenance contractors, engineering teams and management.
Duties and Responsibilities:
Perform advanced-level monitoring and control of the transmitter network utilizing computer-based network management systems to include performance management, security management, fault isolation and fault management.
Understand and execute standard operating procedures to control ground network computer equipment, ground-based communications link equipment, transmitter equipment and RF test equipment. This includes transmit power adjustments, anomaly identification, system troubleshooting, restoration procedures and documentation.
Ensure timely/accurate documentation and escalation of network trouble tickets.
Use SXM's trouble management system to dispatch, document and track repairs and work-in-progress.
Ensure that corrective actions and technical solutions are implemented in a timely fashion to restore network performance. This includes reacting to emergencies and making decisions within approved guidelines.
Take the lead role in the generation, quality control and distribution of daily reports.
Routinely operate Windows operating system and server systems.
Assist with the development and update of repeater op center procedures, participate in tests and simulations, troubleshoot and solve problems, and monitor and verify the entire SiriusXM repeater network.
Provide leadership for the activities of the shift. Notify the NRCC Director of Repeater Operations of problems and concerns.
Assist in the integration of new repeater equipment into day to day operations and control management.
Perform other duties as assigned.
- There are no supervisory responsibilities associated with this job.
Associate's degree in electronics or equivalent related degree, military training, or relevant experience.
Experience in one or more of the following areas: communications network operations, computer network management systems, trouble management systems and transmitter systems maintenance.
Experience in RF systems operations, troubleshooting, and anomaly resolution.
Familiarity with digital network signal, routing, encoding, encryption, multiplexing, modulation and transmission.
Must be able to support a 24-hour/7-day facility; able to work holidays, weekends, and occasional overtime.
Requirements and General Skills:
Good public speaking and communication skills.
Interpersonal skills and ability to interact and work with staff at all levels.
Excellent written and verbal communication skills, including spelling, grammar, proofreading and editing skills.
Ability to work independently and in a team environment.
Ability to project professionalism over the phone and in person.
Commitment to "internal client" and customer service principles.
Willingness to take initiative and to follow through on projects.
Strong organizational skills and attention to details.
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Must have legal right to work in the U.S.
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Outlook).
Strong functional knowledge of Windows Operating System.
Experience with a Network Management System and/or Trouble Management System.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Company EEO Statement
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.